• Provide support by answering, evaluating, and resolving incoming telephone, voice mail, and web form requests from users experiencing problems with hardware, software, networking, and other computer related technologies in a timely manner.
  • Perform advanced troubleshooting to diagnose and resolve technical problems.
  • Documents all problems and actions through to resolution, including escalations to appropriate technical resources, by opening and updating tickets in the Help Desk portal.
  • Installs hardware and peripheral components such as monitors, keyboards, printers, hard drives etc.
  • Loads software packages such as operating systems and Microsoft Office onto computers.
  • Skill to rebuild and image laptops and desktops, troubleshoot Smart Phones and iPads, troubleshoot laser printers. Experience with all Microsoft and Apple products.
  • Explains issues and resolutions to end users in a simplified, non-technical manner.
  • Diagnoses system hardware, software and operator problems.
  • Access Control Management
  • IP & Analog camera support.
  • Pulling & terminating Network cables.
  • Works effectively as part of a team atmosphere to perform duties and achieve daily operational goals
  • Performs additional duties as needed within the department


  • Troubleshooting: 3 year (Preferred)
  • Windows: 3 year (Preferred)


  • High School Diploma or equivalent
  • 3+ years of Microsoft Office Suite experience
  • Advanced level analytic skills and ability to convey complex facts.

Job Category: IT Support
Job Type: Full Time
Job Location: Dayton OH

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