Responsibilities:

• Provide support by answering, evaluating, and resolving incoming telephone, voice mail, and web form requests from users experiencing problems with hardware, software, networking, and other computer related technologies in a timely manner.
• Perform advanced troubleshooting to diagnose and resolve technical problems.
• Documents all problems and actions through to resolution, including escalations to appropriate technical resources, by opening and updating tickets in the Help Desk portal.
• Installs hardware and peripheral components such as monitors, keyboards, printers, hard drives etc.
• Loads software packages such as operating systems and Microsoft Office onto computers.
• Skill to rebuild and image laptops and desktops, troubleshoot Smart Phones and iPads, troubleshoot laser printers. Experience with all Microsoft and Apple products.
• Explains issues and resolutions to end users in a simplified, non-technical manner.
• Diagnoses system hardware, software and operator problems.
• Access Control Management
• IP & Analog camera support.
• Pulling & terminating Network cables.
• Works effectively as part of a team atmosphere to perform duties and achieve daily operational goals
• Performs additional duties as needed within the department

Experience:

• Troubleshooting: 3 year (Preferred)
• Windows: 3 year (Preferred)

Requirements:

• High School Diploma or equivalent
• 3+ years of Microsoft Office Suite experience
• Advanced level analytic skills and ability to convey complex facts.